How cultural institutions can rebuild trust after controversies over representation
When a museum, gallery, orchestra, or theatre finds itself at the center of a controversy over representation, the fallout is rarely only about a single exhibit or performance. Trust — the fragile currency that cultural institutions trade in — takes a hit. I’ve watched and written about these moments enough to know that how an institution responds matters as much as the original misstep. Responses can either widen the breach or begin the...